We at SURATM are dedicated to providing a seamless and dependable shipping experience for our esteemed customers. Kindly review the following guidelines outlined in our shipping policy:

Order Processing Time:

• Orders are generally processed within 1-2 business days from the date of purchase.
• Additional processing time may be required during peak seasons or promotional periods.

Shipping Methods:

• We offer a variety of shipping methods, including standard shipping, express shipping, and international shipping.
• The checkout process will display the available shipping options.
• Estimated delivery timeframes for each shipping method will be provided.

Shipping Cost:

• Shipping costs are calculated based on the package’s weight, dimensions, and destination.
• The shipping cost will be presented during the checkout process before finalizing the purchase.
• We may offer free shipping promotions or discounts on specific products or order thresholds.

Tracking Your Order:

• Once your order is shipped, you will receive a shipping confirmation email containing tracking details.
• You can monitor your shipment’s progress by using the provided tracking number on our website or the carrier’s website.

Delivery Time:

• Delivery time is contingent upon the chosen shipping method and the destination address.
• Standard domestic shipping generally takes 5-7 business days.
• Express shipping options ensure faster delivery times, typically within 2-3 business days.
• International shipping delivery times may vary depending on the destination country and customs clearance procedures.

Shipping Restrictions:

• Presently, we ship to selected countries and regions, which will be displayed during the checkout process.
• Certain products may have shipping restrictions due to legal or logistical limitations.

Customs and Duties:

• International orders may be subject to customs duties, taxes, or import fees levied by the destination country.
• Any additional charges associated with customs clearance are the responsibility of the recipient.
• Please consult your local customs office for information regarding customs policies and fees.

Incomplete or Incorrect Shipping Address:

• It is crucial to provide precise and complete shipping information at the time of purchase.
• SURATM is not liable for delays or delivery issues resulting from inaccurate or incomplete shipping addresses provided by the customer.

For any further inquiries or assistance regarding our shipping policy, please don’t hesitate to contact our customer support team at info@suratm.com or call our helpline number. We are committed to providing assistance and ensuring a smooth shipping experience.